FREQUENTLY ASKED QUESTIONS
*Please note that your order is NOT confirmed until payment has been received. If payment is not received by the day before your requested delivery date/time, your order will be cancelled*
Q: How long will my Sharecuterie board be fresh for once delivered?
A: Your Sharecuterie board can last for 1-2 days after delivery as long as it is kept refrigerated.
Q: Which size of board should I get?
A: Approx. serving sizes:
Small (9×6″): 1-2 People, Medium (12″): 2-3 People, Large (16″): 4-6 People, XL (18″): 8-10 People.
Q: Can I send a board as a gift?
A: Yes, absolutely. All we need is the recipients address, name and phone number. Also, please ensure that they are aware they are receiving a delivery during your chosen delivery time slot.
Q: Do you cater events, weddings, etc.?
A: We would love to be a part of your event! If you have a special request please contact us using our contact page or send us an email (firstname.lastname@example.org)
*Event/catering orders require a 25% non-refundable deposit to reserve your date & full payment a minimum 2 week in advance. No refund if cancelled within 1 week of event.*
Q: I have a severe/life threatening allergy, can I order from you?
A: Unfortunately, we DO NOT recommend that anyone with a severe or life threatening allergy order as we are NOT an allergen free kitchen. We also use items from small local businesses that are not made in an allergen free kitchen. *Allergies must be disclosed at time of ordering*
Q: Do you provide group discounts?
A: Yes! Contact us for more information.
Q: Do you have a store front or offer pick up?
A: We do not have a store front currently. We are working out of a shared commercial kitchen space. We offer pick up Monday to Saturday from 686 Portage Avenue in the Preserve Store (Located inside Hildegard’s Bakery)
Q: What type of payment is accepted?
A: We currently accept credit card, PayPal & e-transfer.
We do not accept cash as we require full payment at time of ordering.
Q: What if I need to cancel my order?
A: You will receive a full refund if order is cancelled within 72 hours of delivery date. 50% refund or store credit if cancelled within 48 hours. No refund if cancelled less than 48 hours before delivery date & time.
Q: How much notice do you need for orders?
A: For regular orders we usually just require 1 days notice. If you are wanting to set up a large order we require at least 1 week notice.
Q: Can you accommodate last minute/day of orders?
A: Depending on availability we may be able to accommodate last minute orders. If you would like to place a last minute order please reach out to us via email or phone at (431) 489-0244.
Q: Do you deliver during the week?
A: Yes, we offer delivery 7 days a week. You can see our availability when you are on the “check out” page for your order.